Business details
This website is operated by OCHOLAXPRESS LTD, company number 16752546, registered in England.
Registered office: 143 Muskham, Bretton, Peterborough, England, PE3 9XY.
Email: info@ocholaxpress.com
WhatsApp: +44 7595 440473
Business hours: 8:00am–7:00pm, Monday to Sunday.
Privacy Policy
We collect the information customers provide when requesting a quote or placing an order, including names, contact details, product requests, delivery information, communications and transaction records. Limited technical and security information may also be generated when the website is used.
We use this information to prepare quotations, source products, process orders and payments, arrange customs and delivery, provide customer support, prevent fraud and maintain records required by law. Our lawful reasons for using information include taking steps requested before a contract, performing a contract, complying with legal obligations and protecting legitimate business interests.
Information is shared only where reasonably necessary with relevant retailers, suppliers, payment providers, couriers, freight partners, customs or regulatory authorities, website and communications providers and professional advisers. We do not sell personal information.
Orders involve the United Kingdom and Uganda, so information may be transferred between those countries where necessary to provide the requested service. We keep information only for as long as reasonably necessary for the service, accounting, legal, security or dispute-resolution purposes.
Depending on applicable law, customers may request access, correction, deletion, restriction or portability of their information, or object to certain uses. Contact info@ocholaxpress.com. Customers may also complain to the UK Information Commissioner’s Office or Uganda’s Personal Data Protection Office where applicable.
Terms of Service
Ochola Xpress sources and arranges delivery of eligible products from the United Kingdom to Uganda. A website enquiry is not an accepted order. A contract begins only when Ochola Xpress confirms the quotation in writing and the agreed payment arrangements are completed.
Each quote should identify the product cost, service fee, shipping and any estimated duties, handling, collection or delivery charges. Product prices and availability may change before purchase. Bank transfer, mobile-money or cash payment instructions are provided privately through a verified Ochola Xpress channel and should be checked before payment.
Standard air freight is typically estimated at 7–14 business days, express delivery at 5–7 business days where available, and local Uganda delivery at 1–3 business days after arrival. These are estimates unless expressly guaranteed in writing. Supplier delays, customs checks, transport disruption and incomplete customer information may affect delivery.
Ochola Xpress may refuse restricted, hazardous, counterfeit, unlawful, temperature-sensitive or otherwise unsuitable products. Customers must provide accurate information and check product descriptions, sizes, quantities and compatibility before approving a quote.
Nothing in these terms excludes liability or customer rights where exclusion would be unlawful.
Cancellation and Returns
Customers should request cancellation as soon as possible. Cancellation is normally possible before a product has been purchased or dispatched. After purchase or dispatch, cancellation depends on the retailer’s terms, product type and shipping status, together with any rights that cannot lawfully be excluded.
Incorrect, damaged or missing products should be reported within 48 hours of receipt where reasonably possible, with photographs of the item and packaging. This reporting period helps us investigate promptly and does not remove any statutory customer right.
After review, an appropriate remedy may include replacement, refund, price reduction or another agreed solution. Products should not be returned before return instructions are provided.
Complaints
Email info@ocholaxpress.com or WhatsApp +44 7595 440473 with the order reference, a description of the problem and any supporting evidence. We aim to acknowledge complaints promptly and provide an outcome or progress update as soon as reasonably possible.